What Is ISO 20000 Certification?

The ISO 20000 certification is also known as the ISO/IEC 20000 certification and has been designed to fully replace and improve upon the BS 15000 certification (British Standard). This new international certification details the set standards for which any business much accomplish in their Information Technology service management in order to qualify for the certification. IT services are an integral part of any business with a growing heavy reliance on computerised technology in order to complete every day business tasks.

ISO 20000 certification is designed to ensure your business meets the needs of its staff and customers as well as the needs of the business. In order to achieve this, the ISO 20000 certification has produced what is known as an ITSMS (IT Service Management System). Using this system will enable you to utilise the internationally recognised best practices for IT services management within your business and demonstrate as such to your customers and clients.

The certification is published in two separate sections to cover IT Service Management. The first part specifies the standards required for IT Service Management and is used as the basis for audits and your minimum requirements for certification. The second part of the certification outlines the code of practice that is internationally recognised as the standard for best practices in the IT services area. This details specific practices for the management process to fall in line with the best standards of the ISO 20000 certification.

Any business whether it is large or small is able to participate in the ISO/IEC 20000 certification process. Primarily the course is best suited for business with a large focus on IT services including those with call centres, IT departments, Internal IT providers and even IT outsourcing. This will ensure the ISO/IEC 20000 certification makes a positive impact on your business as it has with many other leading companies in the IT sector from telecommunications to finance.

Not only is the ISO/IEC 20000 certification designed to mirror the best practices of the ITIL framework (Information Technology Infrastructure Library) but it is also designed to support additional frameworks such as the Microsoft’s Operations framework. This enables you to fully integrate the ISO/IEC 20000 standards into the everyday procedures of your working business.

There are many websites available online that can tell you more about the ISO/IEC 20000 certification as well as a variety of training courses and additional resources to help you or your business successfully integrate the ISO/IEC 20000 certification standards. You can also obtain ISO/IEC 20000 certification for yourself as an individual if necessary or you can purchase certification for a business as a whole. Online resources and informational portals can direct you to the right software, programs, training courses and conferences to help you get started on the standardisation of your business IT Service Management practices. You could also choose to obtain ISO/IEC 20000 compliance instead of certification. Whether you choose to complete the compliance route or the certification route both of these can dramatically improve your IT services management and your business as a whole.